Terms and Conditions

Welcome to UZ COLLECTIONS SDN. BHD. These Terms & Conditions govern your access to and use of our website, products, services and online store.

By accessing, browsing or purchasing from our website, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, please do not use our website or place an order through our Service.

Definitions

For the purposes of these Terms & Conditions:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms & Conditions) refers to UZ COLLECTIONS SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service, including Muslimah Dresses & Modest Wear, Baju Kurung & Traditional Wear, Hijabs & Headwear, Hijab & Fashion Accessories, and Fabrics.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the UZ COLLECTIONS SDN. BHD. website, accessible from https://uz-clct.com/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Website” refers to the Service and all pages, content, functions and features made available through https://uz-clct.com/.
  • “Products” refers to Goods displayed or offered for sale through the Website.
  • “Content” refers to text, photographs, images, graphics, logos, product information, descriptions, videos and other materials displayed on the Website.

1. Acceptance of Terms

By using this Website or purchasing any Goods from Us, You agree to comply with these Terms & Conditions and any other policies published on the Website.

These Terms & Conditions apply to all visitors, users, customers and other persons who access or use the Service.

We reserve the right to update, amend or replace these Terms & Conditions at any time. Any changes will become effective when posted on this page unless otherwise stated.

Your continued use of the Website after any changes are posted constitutes acceptance of the revised Terms & Conditions.

2. About Our Business

UZ COLLECTIONS SDN. BHD. operates an online ecommerce business offering Muslimah fashion and related products.

Our product categories include:

  • Muslimah Dresses & Modest Wear
  • Baju Kurung & Traditional Wear
  • Hijabs & Headwear
  • Hijab & Fashion Accessories
  • Fabrics

Our business contact details are:

Company: UZ COLLECTIONS SDN. BHD.
Website: https://uz-clct.com/
Email: uz-collections@outlook.com
Phone: 011-2075 5179
Address: NO 39, JALAN TUANKU ABDUL RAHMAN, CHOW KIT, 50100 KUALA LUMPUR W.P. KUALA LUMPUR

3. Eligibility to Use the Website

You must provide accurate and complete information when using the Website or placing an Order.

By using the Website, You represent that:

  • The information You provide is accurate and current.
  • You have the legal capacity to enter into a purchase transaction.
  • You will use the Website only for lawful purposes.
  • You will not use the Website to conduct fraudulent, abusive or unauthorized activities.
  • You will not attempt to interfere with the operation or security of the Website.

We reserve the right to refuse or cancel an Order where there is reasonable evidence of fraudulent, abusive or unauthorized activity.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, prices, colours, measurements and other product information displayed on the Website are accurate and up to date.

However, You acknowledge that:

  • Actual colours may vary depending on lighting, photography conditions, display devices and screen settings.
  • Product measurements may have minor variations.
  • Product appearance may differ slightly from photographs due to manufacturing or material characteristics.
  • Product availability may change without prior notice.
  • Some products may have multiple colour, size, length or other variations.
  • Fabric products may be sold according to the measurement units stated on the relevant product page.

We do not guarantee that every product image or description will be completely identical to the physical Goods in every respect.

You should review the product information, available variations and applicable measurements carefully before placing an Order.

5. Product Variations

Certain Goods may be available in different:

  • Colours
  • Sizes
  • Designs
  • Patterns
  • Lengths
  • Fabric options
  • Other product variations

You are responsible for selecting the correct variation before completing your Order.

Once an Order has been submitted, changes to product variations may not be possible if the Order has already entered processing or fulfilment.

6. Product Availability

All Goods are subject to availability.

The display of a product on the Website does not guarantee that the product will remain available at the time an Order is placed.

If a selected product or variation becomes unavailable after an Order has been submitted, We may contact You to discuss an appropriate resolution, which may include:

  • Providing an alternative available variation;
  • Adjusting the Order where appropriate; or
  • Cancelling the unavailable item and issuing an applicable refund.

Any refund will be handled according to Our applicable refund and return policy and the circumstances of the Order.

7. Prices

All prices displayed on the Website are stated in the currency indicated on the relevant product or checkout page.

We reserve the right to change product prices, promotions, discounts and other pricing information at any time without prior notice.

A price change will not affect an Order that has already been accepted by Us, except where an obvious pricing error or other exceptional circumstance requires correction.

Prices may exclude delivery charges, taxes, duties or other applicable charges unless expressly stated otherwise at checkout.

8. Pricing Errors

We make reasonable efforts to ensure that prices and product information displayed on the Website are accurate.

However, an unintentional pricing or product information error may occasionally occur.

If We discover that a product has been listed at an incorrect price, We may contact You before processing the Order.

Where permitted by applicable law, We reserve the right to cancel an Order affected by an obvious pricing error and refund any payment already made for that affected Order.

Nothing in this clause is intended to exclude or restrict any rights You may have under applicable Malaysian consumer protection laws.

9. Orders

When You place an Order through the Website, You are making a request to purchase the selected Goods.

After an Order is submitted, You should receive an Order confirmation or acknowledgement through the contact details provided during checkout.

An Order acknowledgement does not necessarily mean that the Order has been finally accepted.

We reserve the right to accept, reject or cancel an Order where reasonably necessary, including where:

  • The Goods are unavailable.
  • There is an obvious pricing or product information error.
  • The information provided by You is incomplete or inaccurate.
  • We reasonably suspect fraudulent or unauthorized activity.
  • A technical or payment processing error has occurred.
  • Circumstances outside Our reasonable control prevent fulfilment.

If We cancel an Order after payment has been received, We will arrange an applicable refund in accordance with Our refund procedures and applicable law.

10. Order Accuracy

You are responsible for reviewing your Order before completing payment.

Please carefully check:

  • Product name;
  • Product variation;
  • Colour;
  • Size;
  • Quantity;
  • Fabric length where applicable;
  • Delivery address;
  • Contact number;
  • Email address; and
  • Other checkout information.

We may not be able to modify an Order after it has entered processing.

If You notice an error after placing an Order, please contact Us as soon as possible using the contact details provided above.

11. Payment

Payment must be completed using the payment methods made available through the Website.

You agree to provide accurate and valid payment information where required.

Orders may only be processed after payment has been successfully authorized or confirmed.

We do not store complete payment card information on Our Website where payment processing is handled by a third-party payment provider.

Payment providers may apply their own terms, conditions and privacy policies.

12. Promotions, Discounts and Vouchers

From time to time, We may offer promotional campaigns, discount codes, vouchers or special offers.

Unless otherwise stated:

  • Promotions are subject to availability.
  • Promotional periods may have specific start and end dates.
  • Certain products may be excluded from promotions.
  • Promotional offers may not be combined with other offers.
  • Each voucher or promotional code may have specific usage conditions.
  • We reserve the right to withdraw or modify a promotion where reasonably necessary.

Specific terms displayed with a promotion will apply to that promotion.

13. Delivery

We will arrange delivery of accepted Orders to the delivery address provided during checkout.

Delivery times are estimates unless a specific delivery date has been expressly confirmed by Us.

Delivery may be affected by:

  • Courier operations;
  • Weather;
  • Public holidays;
  • Peak shopping periods;
  • Incorrect or incomplete delivery information;
  • Remote delivery locations;
  • Customs or regulatory requirements; and
  • Other circumstances outside Our reasonable control.

Once an Order has been dispatched, tracking information may be provided where available.

You are responsible for ensuring that the delivery address and contact information provided during checkout are accurate.

14. Delivery Delays

We are not responsible for delays caused by circumstances outside Our reasonable control.

If a delivery is delayed, You may contact Us using the details provided above and We will make reasonable efforts to assist with the delivery enquiry.

Estimated delivery periods are not guarantees unless expressly stated otherwise.

15. Returns and Refunds

Returns, exchanges and refunds are subject to Our applicable Return & Refund Policy.

Where a separate Return & Refund Policy is published on the Website, that policy should be read together with these Terms & Conditions.

Nothing in these Terms & Conditions is intended to exclude, restrict or remove any consumer rights that cannot lawfully be excluded under applicable Malaysian law.

If You believe that Goods received are defective, damaged, incorrect or materially different from what was ordered, please contact Us as soon as reasonably possible with the relevant Order details and supporting information.

16. Damaged or Incorrect Goods

If You receive Goods that appear damaged, defective or incorrect, please contact Us at:

Email: uz-collections@outlook.com
Phone: 011-2075 5179

We may request information such as:

  • Order number;
  • Product name;
  • Photographs of the Goods;
  • Photographs of packaging where relevant;
  • Description of the issue; and
  • Other information reasonably required to investigate the matter.

Any resolution will be determined based on the circumstances of the case, Our applicable policies and applicable law.

17. Fabric Products

For fabric products, measurements and cutting requirements should be reviewed carefully before placing an Order.

Fabric may be supplied according to the length or measurement option selected at checkout.

Due to the nature of fabric products, minor differences in texture, colour appearance, print positioning or measurement may occur.

You should inspect the fabric upon receipt and before cutting, sewing, washing, altering or otherwise modifying it.

Where appropriate, We recommend confirming that the fabric meets your intended requirements before beginning any irreversible alteration.

18. Intellectual Property

All intellectual property rights relating to the Website and its Content are owned by or licensed to UZ COLLECTIONS SDN. BHD., unless otherwise stated.

This includes, without limitation:

  • Company name;
  • Logos;
  • Branding;
  • Product photographs;
  • Graphics;
  • Website design;
  • Text;
  • Product descriptions;
  • Layout;
  • Website content; and
  • Other original materials.

You may access and use the Website for personal and lawful shopping purposes.

You must not reproduce, copy, modify, distribute, publish, sell, commercially exploit or otherwise use Our Content without Our prior written permission, except where permitted by applicable law.

19. User Reviews and Submissions

Where the Website allows customers to submit reviews, comments, photographs or other content, You agree that such content must:

  • Be truthful and based on your genuine experience.
  • Not contain unlawful, defamatory, abusive or offensive material.
  • Not infringe the rights of another person.
  • Not contain malicious software or harmful code.
  • Not contain misleading commercial or promotional content.
  • Not violate any applicable law.

By submitting content to the Website, You grant Us a non-exclusive right to display and use that content for purposes connected with operating, promoting and improving Our business, subject to applicable law.

We reserve the right to remove content that violates these Terms & Conditions or applicable law.

20. Prohibited Uses

You must not use the Website:

  • For any unlawful purpose.
  • To commit fraud or facilitate fraudulent activity.
  • To impersonate another person or entity.
  • To interfere with Website operations.
  • To attempt unauthorized access to Website systems.
  • To introduce viruses, malware or harmful code.
  • To collect information from other users without authorization.
  • To reproduce Website Content for unauthorized commercial purposes.
  • To abuse promotional offers or voucher systems.
  • To place fraudulent or intentionally misleading Orders.

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect Our business, customers, systems or legal rights.

21. Website Availability

We aim to keep the Website available and operational; however, We do not guarantee that the Website will always be available, uninterrupted or error-free.

The Website may occasionally be unavailable due to:

  • Maintenance;
  • Software updates;
  • Hosting issues;
  • Technical failures;
  • Security incidents;
  • Third-party service interruptions; or
  • Other circumstances beyond Our reasonable control.

We may modify, suspend or discontinue any part of the Website where reasonably necessary.

22. Third-Party Services

The Website may use third-party services, including payment processors, delivery providers, analytics services, hosting providers and other technology providers.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent policies, practices or availability of third-party services, except to the extent required by applicable law.

23. Links to Third-Party Websites

The Website may contain links to third-party websites or services.

Such links may be provided for convenience only.

We do not necessarily endorse or control third-party websites and are not responsible for their content, availability, policies or practices.

You should review the terms and privacy policies of any third-party website You visit.

24. Privacy and Personal Data

We may collect and process personal information necessary to operate the Website, process Orders, provide customer service, arrange delivery, process payments and conduct other legitimate business activities.

Personal data will be handled in accordance with Our Privacy Policy and applicable Malaysian personal data protection laws.

The Personal Data Protection Act 2010 applies to personal data processed in connection with commercial transactions in Malaysia.

You should review Our Privacy Policy for further information about how personal data is collected, used, disclosed, stored and protected.

25. Disclaimer

To the extent permitted by applicable law, the Website and its Content are provided for general ecommerce and informational purposes.

We make reasonable efforts to keep Website information accurate and current, but We do not guarantee that all information will always be complete, current or free from errors.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable Malaysian law.

26. Limitation of Liability

To the extent permitted by applicable law, UZ COLLECTIONS SDN. BHD. will not be liable for losses arising solely from circumstances outside Our reasonable control.

This may include indirect or consequential losses arising from:

  • Website interruptions;
  • Third-party service failures;
  • Courier delays;
  • Events beyond Our reasonable control;
  • Unauthorized access caused by circumstances outside Our reasonable control; or
  • Other circumstances where liability cannot reasonably be attributed to Us.

Nothing in this section is intended to exclude or restrict liability where such exclusion or restriction is prohibited by applicable law.

27. Force Majeure

We will not be responsible for failure or delay in performing Our obligations where such failure or delay results from circumstances beyond Our reasonable control.

Such circumstances may include, without limitation:

  • Natural disasters;
  • Floods;
  • Fire;
  • Epidemics or pandemics;
  • War;
  • Civil unrest;
  • Government restrictions;
  • Strikes;
  • Transportation disruption;
  • Internet or telecommunications failures;
  • Courier disruption;
  • Cybersecurity incidents; or
  • Other events beyond Our reasonable control.

Where reasonably possible, We will take appropriate steps to minimize the effect of such circumstances.

28. Indemnification

To the extent permitted by applicable law, You agree to indemnify and hold UZ COLLECTIONS SDN. BHD. harmless from claims, losses, liabilities, damages, costs or expenses arising from:

  • Your unlawful use of the Website;
  • Your violation of these Terms & Conditions;
  • Your infringement of third-party rights;
  • Fraudulent or unauthorized activity conducted through your account; or
  • Your misuse of the Website or its Content.

This clause does not apply to the extent that the relevant claim, loss or liability was caused by Our own unlawful conduct or negligence where liability cannot legally be excluded.

29. Termination

We may suspend or terminate your access to the Website where reasonably necessary, including where You:

  • Violate these Terms & Conditions;
  • Engage in fraudulent or abusive activity;
  • Attempt unauthorized access;
  • Misuse the Website; or
  • Engage in conduct that may harm the Website, Our business or other users.

Termination of access does not affect rights or obligations that arose before termination.

30. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute, claim or matter arising out of or relating to these Terms & Conditions, the Website, an Order or the purchase of Goods shall be subject to the applicable laws and jurisdiction of Malaysia.

Nothing in this clause prevents a consumer from exercising any statutory rights or remedies available under applicable Malaysian consumer protection legislation.

The Consumer Protection Act 1999 applies to goods and services supplied to consumers in trade, including transactions conducted through electronic means.

31. Consumer Rights

Nothing contained in these Terms & Conditions is intended to exclude, restrict or diminish any statutory consumer rights or remedies available to You under applicable Malaysian law.

Where any provision of these Terms & Conditions conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the conflict.

32. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it valid and enforceable where legally possible.

The remaining provisions will continue in full force and effect.

33. Waiver

Failure by Us to enforce any provision of these Terms & Conditions does not constitute a waiver of Our right to enforce that provision in the future.

Any waiver must be made expressly and does not constitute a continuing waiver unless expressly stated otherwise.

34. Entire Agreement

These Terms & Conditions, together with any policies or terms expressly incorporated into them, constitute the agreement between You and UZ COLLECTIONS SDN. BHD. concerning your use of the Website and purchase of Goods through the Service.

Any additional terms displayed during checkout or in connection with a specific promotion may also apply to the relevant transaction.

35. Changes to These Terms & Conditions

We reserve the right to update or modify these Terms & Conditions from time to time.

When changes are made, We will update the “Last Updated” date at the beginning of this page.

You are encouraged to review these Terms & Conditions periodically.

Your continued use of the Website after changes are published constitutes acceptance of the revised Terms & Conditions, subject to applicable law.

36. Contact Us

If You have any questions, concerns or requests regarding these Terms & Conditions, Orders or the Website, please contact Us:

UZ COLLECTIONS SDN. BHD.

Address:
NO 39, JALAN TUANKU ABDUL RAHMAN,
CHOW KIT, 50100 KUALA LUMPUR
W.P. KUALA LUMPUR

Email: uz-collections@outlook.com

Phone: 011-2075 5179

Website: https://uz-clct.com/

We will make reasonable efforts to respond to customer enquiries and resolve matters in accordance with Our policies and applicable law.