Shipping Policy

At UZ COLLECTIONS SDN. BHD., we aim to provide a simple and convenient delivery experience for our customers. This Shipping Policy explains our delivery coverage, estimated delivery timeframe, shipping charges and other important information relating to orders placed through our Website.

This Shipping Policy applies to purchases made through:

Home

Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either the “Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to UZ COLLECTIONS SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the UZ COLLECTIONS SDN. BHD. website, accessible from https://uz-clct.com/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Website” refers to https://uz-clct.com/ and its related pages, features and services.
  • “Shipping” refers to the delivery of Goods from the Company to the delivery address provided by You during checkout.
  • “Delivery Period” refers to the estimated period required for an Order to be delivered after it has been processed and dispatched.

1. Shipping Coverage

UZ COLLECTIONS SDN. BHD. currently provides shipping within Malaysia only.

We do not currently offer international shipping.

Orders placed with delivery addresses outside Malaysia cannot be fulfilled through our Website.

If You require delivery outside Malaysia, please contact Us before placing an Order to confirm whether alternative arrangements are available.

2. Free Shipping

We currently provide free standard shipping for eligible Orders delivered within Malaysia.

No additional standard shipping fee will be charged at checkout for deliveries within our available Malaysian delivery coverage.

The free shipping arrangement applies only to standard delivery and does not include any optional premium, express or special delivery service that may be introduced in the future.

3. Delivery Timeframe

Our standard delivery timeframe is approximately 7 days.

The estimated 7-day delivery period refers to the standard delivery timeframe for Orders shipped within Malaysia.

Delivery time may vary depending on factors such as:

  • Order processing time;
  • Courier operations;
  • Delivery location;
  • Public holidays;
  • Weekends;
  • Peak shopping periods;
  • Weather conditions;
  • Transportation conditions;
  • Incorrect or incomplete delivery information; and
  • Other circumstances beyond the Company’s reasonable control.

The 7-day timeframe is an estimated standard delivery period and should not be interpreted as a guaranteed delivery time unless expressly confirmed otherwise by the Company.

4. Order Processing

After an Order has been successfully placed and payment has been confirmed, We will process the Order for fulfilment.

Order processing may require reasonable time before the Goods are handed over to the applicable delivery provider.

Customers should ensure that all information provided during checkout is accurate, including:

  • Full name;
  • Delivery address;
  • Contact number;
  • Email address; and
  • Other information required for delivery.

Incorrect or incomplete information may result in delivery delays.

5. No Overnight Delivery

UZ COLLECTIONS SDN. BHD. does not offer overnight delivery.

All Orders are shipped using our available standard delivery arrangements.

Customers should not place an Order expecting same-day or overnight delivery.

If You require the Goods by a specific date, We recommend placing the Order sufficiently in advance to allow for normal processing and delivery time.

6. No International Shipping

We currently do not offer international shipping.

Orders can only be delivered to eligible addresses within Malaysia.

We do not currently ship Goods to:

  • Other countries;
  • International addresses;
  • Overseas residential addresses;
  • International freight forwarding destinations; or
  • Other locations outside Malaysia.

We reserve the right to cancel an Order if the delivery address is outside our available shipping coverage.

Where payment has already been received for an Order that cannot be fulfilled due to an ineligible international delivery address, We will arrange an applicable refund in accordance with Our refund procedures.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an Order.

Please carefully check your delivery information before completing payment.

The delivery address should include all relevant information required by the courier, such as:

  • Recipient’s full name;
  • House or unit number;
  • Building name where applicable;
  • Street name;
  • Area;
  • Postcode;
  • City;
  • State; and
  • Contact telephone number.

UZ COLLECTIONS SDN. BHD. will not be responsible for delays, failed deliveries or additional delivery arrangements caused by incorrect, incomplete or inaccurate information provided by the customer, to the extent permitted by applicable law.

8. Delivery Attempts

The courier may make one or more delivery attempts depending on its own operational procedures.

Customers should ensure that someone is available to receive the Order where necessary.

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect or other delivery-related issues occur, the courier may contact the recipient or make another delivery attempt according to its procedures.

Any additional arrangements required by the courier may be subject to the courier’s applicable terms and procedures.

9. Tracking Information

Where tracking information is available, We may provide the relevant tracking details to the customer.

Customers may use the tracking information to check the progress of their delivery.

Tracking updates are provided by the relevant delivery provider and may not always update immediately.

UZ COLLECTIONS SDN. BHD. does not control the timing or frequency of tracking updates provided by third-party delivery providers.

10. Delivery Delays

While We aim to deliver Orders within the estimated 7-day timeframe, delivery may occasionally take longer due to circumstances outside Our reasonable control.

Possible causes of delay include:

  • Courier operational issues;
  • High delivery volumes;
  • Public holidays;
  • Severe weather;
  • Flooding;
  • Traffic or transportation disruptions;
  • Incorrect delivery information;
  • Remote delivery locations;
  • Temporary service interruptions;
  • Unforeseen logistical issues; or
  • Other circumstances beyond the Company’s reasonable control.

If Your Order has not arrived within the applicable delivery timeframe, please contact Us using the details provided below so that We can review the Order and assist where reasonably possible.

11. Delivery to Remote Areas

Delivery availability and timing may vary depending on the delivery location.

Some remote or less accessible areas may require additional delivery time depending on the courier’s service coverage and operational conditions.

The standard 7-day delivery timeframe is therefore an estimate and may vary for certain locations.

12. Public Holidays and Peak Periods

Delivery times may be longer during:

  • Public holidays;
  • Festive seasons;
  • Major shopping campaigns;
  • Promotional periods;
  • Year-end periods; and
  • Other periods of unusually high order volume.

Customers are encouraged to place Orders in advance when purchasing for a specific occasion, celebration or event.

13. Incorrect or Incomplete Delivery Information

If an Order cannot be delivered because You provided an incorrect, incomplete or invalid delivery address, We may contact You to obtain the correct information.

Any resulting delivery delay will not be considered a standard courier delivery delay.

Where additional delivery arrangements or charges are imposed by the courier because of incorrect information provided by the customer, such charges may be the customer’s responsibility where applicable.

14. Received Goods

Customers are encouraged to inspect their parcel and Goods as soon as possible after delivery.

If the parcel appears visibly damaged or the Goods received are incorrect, damaged or defective, please contact Us as soon as possible.

For return, refund or exchange requests, please refer to Our Return, Refund & Exchange Policy for the applicable requirements and evidence.

In particular, eligible claims may require a clear and continuous unboxing video showing the unopened parcel, shipping label, packaging and Goods received.

15. Fabric Orders

Customers purchasing fabric should carefully check the selected colour, measurement and variation before completing an Order.

Fabric products may be offered in different length options, including the measurement options displayed on the relevant product page.

Customers are encouraged to inspect the fabric immediately after delivery and before:

  • Cutting;
  • Sewing;
  • Washing;
  • Altering;
  • Dyeing; or
  • Otherwise modifying the fabric.

Once fabric has been cut or modified, it may not be eligible for return or refund except where required by applicable law.

16. Delivery and Third-Party Couriers

We may use third-party delivery providers to fulfil Orders.

Once Goods have been handed over to the applicable courier, delivery is subject to the courier’s operational processes.

We will make reasonable efforts to assist customers with delivery-related enquiries where possible.

However, We do not control the independent operations, routing, staffing or delivery schedules of third-party couriers.

17. Lost or Undelivered Orders

If You believe that an Order has been lost or has not been delivered within the applicable delivery timeframe, please contact Us at:

Email: uz-collections@outlook.com

Please provide:

  • Order number;
  • Customer name;
  • Delivery address;
  • Contact number; and
  • Any available tracking information.

We may contact the relevant delivery provider to investigate the delivery status.

Any resolution will depend on the circumstances of the case, available delivery information, courier investigation and applicable law.

18. Changes to Delivery Arrangements

UZ COLLECTIONS SDN. BHD. reserves the right to modify its delivery arrangements where reasonably necessary.

Any significant changes to shipping fees, delivery coverage or standard delivery arrangements will be reflected on the Website or communicated to customers where appropriate.

Unless otherwise stated, the shipping terms applicable at the time of Order placement will apply to that Order.

19. Shipping Policy and Refund Eligibility

Where an Order exceeds the applicable delivery timeframe stated in this Shipping Policy, the customer may contact Us to request a review.

Any refund or other resolution relating to delivery delays will be handled in accordance with Our Return, Refund & Exchange Policy, the circumstances of the Order and applicable Malaysian law.

A delay caused by circumstances outside the Company’s reasonable control may be reviewed separately.

20. Contact Us

If You have questions regarding shipping, delivery status or an existing Order, please contact Us:

UZ COLLECTIONS SDN. BHD.

Email: uz-collections@outlook.com

Phone: 011-2075 5179

Address:
NO 39, JALAN TUANKU ABDUL RAHMAN,
CHOW KIT, 50100 KUALA LUMPUR
W.P. KUALA LUMPUR

Website: https://uz-clct.com/

When contacting Us about an Order, please provide your Order number and relevant delivery information so that We can assist You more efficiently.

21. Policy Updates

UZ COLLECTIONS SDN. BHD. may update or modify this Shipping Policy from time to time.

Any updated version will be published on this page together with a revised “Last Updated” date.

Customers are encouraged to review this policy before placing an Order.

By placing an Order through the Website, You acknowledge that You have read and understood the applicable shipping terms.