Privacy Policy

UZ COLLECTIONS SDN. BHD. respects your privacy and is committed to protecting the personal information provided to us through our Website.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when You visit our Website, create an account, place an Order, contact Us or otherwise use our Service.

By accessing or using our Website, You acknowledge that You have read and understood this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

  • “Company” (referred to as either the “Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to UZ COLLECTIONS SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the UZ COLLECTIONS SDN. BHD. website, accessible from https://uz-clct.com/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Website” refers to https://uz-clct.com/ and all related pages, functions and services.
  • “Personal Data” refers to information relating directly or indirectly to an identifiable individual.
  • “Personal Information” refers to information that may identify or reasonably be associated with You.
  • “Third Party” refers to any person, company, service provider or organization other than You and the Company.

1. Information We Collect

We may collect personal information that You voluntarily provide to Us when You use our Website, create an account, place an Order, contact Us or interact with our services.

Depending on how You use the Website, the information We may collect includes:

  • Full name;
  • Email address;
  • Telephone or mobile number;
  • Billing address;
  • Delivery address;
  • Account login information;
  • Order details;
  • Product selections;
  • Payment-related information;
  • Customer service communications;
  • Product reviews or other information You submit;
  • Information provided when You contact Us; and
  • Other information reasonably necessary to provide our Services.

We only request information that is reasonably necessary for the relevant purpose.

2. Information Collected Automatically

When You visit our Website, certain technical information may be collected automatically.

This may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Website pages visited;
  • Date and time of access;
  • Referring website;
  • General website usage information; and
  • Other technical information generated through your interaction with the Website.

This information may be used to help Us understand how visitors use the Website, maintain Website security, improve Website performance and troubleshoot technical issues.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience and support Website functionality.

Cookies may be used for purposes such as:

  • Remembering shopping cart information;
  • Maintaining login sessions;
  • Remembering preferences;
  • Improving Website functionality;
  • Understanding Website usage;
  • Measuring Website performance;
  • Supporting security features; and
  • Providing relevant marketing or advertising where applicable.

You may be able to control or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality of parts of the Website, including shopping cart, account or checkout features.

4. How We Use Personal Data

We may use Personal Data for purposes including:

  • Processing and fulfilling Orders;
  • Processing payments;
  • Arranging delivery;
  • Providing customer support;
  • Communicating with You about your Orders;
  • Responding to enquiries;
  • Managing customer accounts;
  • Processing returns, refunds and exchanges;
  • Improving our Goods and Services;
  • Improving Website functionality;
  • Maintaining Website security;
  • Detecting and preventing fraudulent or unauthorized activity;
  • Maintaining business and transaction records;
  • Complying with applicable laws and regulations;
  • Managing promotions and campaigns;
  • Sending marketing communications where permitted and appropriate; and
  • Other purposes reasonably necessary to operate our business.

5. Order and Transaction Information

When You place an Order through our Website, We collect information necessary to process and fulfil that Order.

This may include:

  • Customer name;
  • Contact information;
  • Billing information;
  • Delivery information;
  • Product information;
  • Order quantity;
  • Product variations;
  • Order value;
  • Payment status; and
  • Other transaction-related information.

This information allows Us to process your purchase, arrange delivery and provide customer support.

6. Payment Information

Payments made through our Website may be processed through third-party payment service providers.

Depending on the payment method used, You may be required to provide payment information directly to the relevant payment provider.

We may receive information such as payment status, transaction reference or other information necessary to confirm and manage your Order.

Where payment processing is handled by a third-party provider, that provider may process your information in accordance with its own privacy policy and terms.

We do not intend to collect or store complete payment card details on our Website where those details are processed directly by a third-party payment provider.

7. Delivery Information

We use Order and delivery information to arrange shipment of Goods within Malaysia.

Your information may be shared with relevant delivery or logistics providers where necessary to fulfil your Order.

This may include:

  • Recipient name;
  • Delivery address;
  • Contact number;
  • Order reference;
  • Package information; and
  • Other information reasonably required for delivery.

We currently provide shipping within Malaysia only.

8. Customer Accounts

If You create an account on our Website, We may collect and retain information associated with your account.

This may include:

  • Name;
  • Email address;
  • Account details;
  • Order history;
  • Saved addresses;
  • Account preferences; and
  • Other information associated with your account.

You are responsible for keeping your account login information confidential and should notify Us if You believe your account has been accessed without authorization.

9. Customer Communications

If You contact Us by email, telephone, contact form or other available communication channels, We may retain information contained in the communication.

This information may be used to:

  • Respond to your enquiry;
  • Provide customer support;
  • Resolve complaints;
  • Handle Order-related matters;
  • Process return, refund or exchange requests; and
  • Maintain appropriate customer service records.

10. Marketing Communications

Where permitted by applicable law, We may use your contact information to provide information about:

  • New products;
  • New collections;
  • Promotions;
  • Special offers;
  • Seasonal campaigns; and
  • Other relevant updates from UZ COLLECTIONS SDN. BHD.

Where applicable, You may unsubscribe from marketing communications by following the unsubscribe instructions provided in the relevant communication or by contacting Us.

Unsubscribing from marketing communications will not prevent Us from sending important transactional communications relating to your Orders, account or other services.

11. Product Reviews and User-Submitted Content

If You submit a product review, comment, photograph or other content to our Website, certain information associated with that submission may be displayed publicly depending on the Website functionality.

You should avoid including personal information that You do not wish to make publicly available.

We may use submitted reviews or other content for legitimate business purposes, including displaying customer feedback on the Website and improving our Services, subject to applicable law.

12. Sharing Personal Data

We may disclose Personal Data to third parties where reasonably necessary to operate our business and provide the Service.

These third parties may include:

  • Payment service providers;
  • Delivery and logistics providers;
  • Website hosting providers;
  • Ecommerce and technology service providers;
  • Website security providers;
  • Analytics and performance service providers;
  • Customer support service providers;
  • Marketing service providers, where applicable;
  • Professional advisers;
  • Government authorities or regulatory bodies where required by law; and
  • Other service providers necessary to provide the Service.

We do not sell your Personal Data as a standalone commercial product.

13. Third-Party Service Providers

Certain services used by our Website may be provided by third-party companies.

These providers may process information on our behalf or independently depending on the nature of their services.

Examples may include services relating to:

  • Payment processing;
  • Website hosting;
  • Website security;
  • Analytics;
  • Email communications;
  • Marketing;
  • Delivery;
  • Customer service; and
  • Website functionality.

Where applicable, third-party providers may have their own privacy policies governing their processing of Personal Data.

14. Data Security

We take reasonable measures to protect Personal Data against unauthorized access, disclosure, alteration, misuse or destruction.

Security measures may include appropriate technical, administrative and organizational safeguards.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You acknowledge that while We take reasonable precautions, We cannot guarantee absolute security of information transmitted through the Internet.

15. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing Orders;
  • Providing customer service;
  • Maintaining transaction records;
  • Managing accounts;
  • Handling returns and refunds;
  • Meeting legal or regulatory requirements;
  • Resolving disputes; and
  • Protecting our legitimate business interests.

The applicable retention period may vary depending on the type of information and the purpose for which it is retained.

When Personal Data is no longer reasonably required, We may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

16. Personal Data Protection

UZ COLLECTIONS SDN. BHD. aims to handle Personal Data in accordance with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 (Act 709), where applicable.

We take reasonable steps to ensure that Personal Data is processed for legitimate and appropriate purposes and is handled with appropriate safeguards.

17. Access to and Correction of Personal Data

Subject to applicable law, You may request access to or correction of Personal Data that We hold about You.

If You believe that information We hold about You is inaccurate, incomplete or outdated, You may contact Us and request that the relevant information be corrected.

We may need to verify your identity before processing an access or correction request.

Certain requests may be subject to applicable legal requirements, limitations or reasonable administrative procedures.

18. Withdrawal of Consent

Where We process Personal Data based on your consent, You may contact Us to withdraw that consent, subject to applicable law and any legitimate or legal reasons for continuing to process the information.

Withdrawal of consent may affect our ability to provide certain services or fulfil certain requests.

For example, if information is necessary to process and deliver an Order, We may be unable to complete the relevant transaction if the required information is not provided.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

19. Children’s Privacy

Our Website is not specifically directed at children.

We do not knowingly seek to collect personal information from children where such collection is not appropriate or permitted by applicable law.

If You believe that a child has provided Personal Data to Us without appropriate consent or authorization, please contact Us so that We can review the matter and take appropriate action where necessary.

20. Links to Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

If You follow a link to another website, We recommend reviewing that website’s privacy policy before providing any Personal Data.

21. International Data Transfers

Although our business currently provides shipping within Malaysia only, certain technology, hosting, payment, analytics or other service providers may process information outside Malaysia depending on the services they provide.

Where Personal Data is transferred, accessed or processed outside Malaysia, We will take reasonable steps to handle such information in accordance with applicable legal requirements.

22. Data Breaches and Security Incidents

If We become aware of a personal data security incident that requires action under applicable law, We will take reasonable steps to investigate, contain and address the incident.

Where notification is required by applicable law, We will provide the relevant notification through appropriate channels.

23. Business Transactions

If UZ COLLECTIONS SDN. BHD. undergoes a business restructuring, merger, acquisition, sale of assets or similar transaction, Personal Data may be transferred as part of the relevant business assets or operations, subject to applicable law.

Any such transfer will be handled in accordance with applicable legal requirements.

24. Legal Disclosure

We may disclose Personal Data where reasonably necessary to:

  • Comply with applicable laws;
  • Respond to lawful requests from authorities;
  • Protect the rights or property of the Company;
  • Investigate suspected fraud or unlawful activity;
  • Enforce our Terms & Conditions; or
  • Protect the safety, security or rights of our customers, Website or business.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or data processing practices.

When changes are made, We will update the “Last Updated” date at the beginning of this Privacy Policy.

You are encouraged to review this Privacy Policy periodically.

Your continued use of the Website after an updated Privacy Policy has been published may constitute acknowledgement of the updated policy, subject to applicable law.

26. Contact Us

If You have any questions, concerns or requests regarding this Privacy Policy or the way We handle Personal Data, please contact Us.

UZ COLLECTIONS SDN. BHD.

Email: uz-collections@outlook.com

Phone: 011-2075 5179

Address:
NO 39, JALAN TUANKU ABDUL RAHMAN,
CHOW KIT, 50100 KUALA LUMPUR
W.P. KUALA LUMPUR

Website: https://uz-clct.com/

When contacting Us regarding Personal Data, please provide sufficient information for Us to understand and respond to your request. We may request reasonable information to verify your identity before processing certain requests.